Delivery Information

Read more about our delivery options. If you have a question that isn’t answered below, please Email us so we can help.

Mason Grant Delivery
FREE UK Standard Delivery

  • Free for UK orders over £30
  • £3.95 for tracked 48 orders under £30
  • £4.95 for tracked 24 orders under £30
  • Orders are sent out via Royal Mail tracked 24 and 48 services
  • Products are handmade and should arrive within 5-7 days
  • Subject to Royal Mail
Express

  • £9.95 for Special Delivery. Next day delivery before 1pm via Royal Mail
  • Orders must be received no later than 12pm for next day delivery
  • Subject to Royal Mail
Local Collection

Please Contact Us if you would like to collect your order from our studio in Norfolk.

Remote UK Locations

If you live in an area that is considered remote, please allow an additional 1-2 days for delivery.

Damages

Should you receive your delivery in a damaged condition, please take photos at your earliest convenience. Ideally, photos should be taken prior to unwrapping in case the goods inside are also damaged. Contact Us directly so we can resolve this for you as swiftly as possible.

Where Is My Order?

  • Please allow up to 7 days after the day of ordering for your order to arrive. In the event of not receiving your goods by this date please Contact Us with your order number so we can track the parcel with Royal Mail
  • In some instances, there may be delays beyond our control, such as national strikes or fuel shortages

Delivery – read what our customers are saying on Trustpilot.